training

  • customer service off script Empowering employees to go off script
    January 30, 2017
    0

    Over Christmas I had a Tesco delivery scheduled to come in the evening but my toddler was sick and I needed to take him to A&E. I called Tesco to cancel delivery and the man I spoke to was...

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  • We heart our customers sign Are you hiring for your customers?
    August 15, 2015
    0

    Every year we undertake a study into what HR professionals predict to be the key performance priorities. Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015...

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