Talent retention

  • customer service off script Empowering employees to go off script
    January 30, 2017
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    Over Christmas I had a Tesco delivery scheduled to come in the evening but my toddler was sick and I needed to take him to A&E. I called Tesco to cancel delivery and the man I spoke to was...

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  • How to create an authentic employer brand How to create an authentic employer brand
    November 15, 2016
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    For a few years it felt like we were writing blogs that leaned towards survival guides for the recession. Now – we’re pleased to say – the problem is at the other end of the scale. Our HR Reflections...

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  • Global Perspectives Industry insights into the winning workplace
    August 4, 2016
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    What makes a winning workplace? Well, on the 20th of July we held our first ever launch event to share the results of our research. Based on our Global Perspectives study, which is now in its 7th year, you...

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  • Action planning Creating a culture of action
    May 20, 2016
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    Only 49% of employees in the UK believe that action will be taken on the feedback they provide in employee surveys (Perspectives, 2016). That’s quite a statistic considering the time and effort it takes to create and implement an...

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  • Team spirit Smells like team spirit
    May 4, 2016
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    Google is inviting teams of employees to pitch business plans in their newly revealed incubator scheme. Successful teams will win the opportunity to work on their idea full-time for a year and then pitch for the creation of a...

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