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  • does the rise of digital banks mean the death of traditional models? Trend Watch: Does the rise of digital banks spell the end of...
    September 13, 2018
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    “Whenever you find yourself on the side of the majority, it is time to pause and reflect.” – Mark Twain

    When businesses look to innovate, differentiate or stand out from the competition, they regularly look to identify emerging trends in the...

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  • customer experience strategies Cheat Sheet: Reassessing Value of Customer Experience Strategies
    July 30, 2018
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    Customer-centricity and customer experience have become buzzwords for most self-respecting business professionals. Advice comes from all corners about the best ways to improve, track, monetize and measure customer experience. Evidence suggests that those companies with the strongest brands and...

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