Customer retention

  • how to make your b2b customers feel more valued 8 gestures to make your b2b customers feel more valued
    April 25, 2018
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    Returning from maternity leave is always daunting – but my recent experience has been very positive, largely due to the little touches that my team and, in particular, my boss arranged for me. As you can expect, this has...

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  • Customer loyalty Make a positive in-store impression, earn customer loyalty
    December 15, 2015
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    In retail, brand power is about more than being well liked. When surveyed, only 29% of customers have consistently high expectations of a retail brand they recently shopped, despite 75% of them saying it’s a brand they like. Low...

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