customer retention strategies

  • customer experience survey 5 lessons from B2B customer experience studies to fire up your strategy
    June 25, 2018
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    Returning from a recent client debrief, I was reminded yet again how similar some of the key themes and insights emerging from B2B key account and supplier relationship studies are, regardless of the sector (and yes, I have become...

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  • VOIP headset on laptop computer keyboard concept for communicati The pros & cons of automated customer service
    October 26, 2016
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    It seems like everything is increasingly becoming automated these days, especially where businesses are concerned – but is this a good strategy to adopt for your customer retention strategies and customer service, and could it actually do more harm...

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