customer journey mapping

Did you know that 70% of consumers ask for advice when choosing a gym/sports club? But the same can be said for just 33% when choosing an energy supplier.

The way that people shop has changed....

... and your organisation can do something about it

When customers make a decision – whether that’s to buy a product, renew a contract or recommend an organisation – all the remembered impressions they have of the brand take play. This...