customer experience strategy

  • Feedback Evaluation Review Contact Customer Support Concept Closing the loop on customer feedback
    November 15, 2016
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    Technology has done an awful lot to help make it easier for people to run businesses, big and small, these days but it has also helped create a few problems along the way, especially where customer service is concerned.

    One...

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  • Replacement Of Humans By Machines Will robots take all customer service jobs in the future?
    October 31, 2016
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    Artificial intelligence (AI) is often in the news these days. It is, after all, the technological age so it should come as no surprise that scientists are looking into the possibility of having cyborgs and robots doing certain jobs...

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