customer experience strategy

  • online communities How online communities can add value to your Customer Experience Programme
    August 28, 2018
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    According to the 2017 GRIT report, 82% of the world’s biggest brands will utilise some form of online community by the end of 2018. There’s no denying it – online communities are on the rise and we as researchers...

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  • customer experience strategies Cheat Sheet: Reassessing Value of Customer Experience Strategies
    July 30, 2018
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    Customer-centricity and customer experience have become buzzwords for most self-respecting business professionals. Advice comes from all corners about the best ways to improve, track, monetize and measure customer experience. Evidence suggests that those companies with the strongest brands and...

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  • Feedback Evaluation Review Contact Customer Support Concept Closing the loop on customer feedback
    November 15, 2016
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    Technology has done an awful lot to help make it easier for people to run businesses, big and small, these days but it has also helped create a few problems along the way, especially where customer service is concerned.

    One...

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  • Replacement Of Humans By Machines Will robots take all customer service jobs in the future?
    October 31, 2016
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    Artificial intelligence (AI) is often in the news these days. It is, after all, the technological age so it should come as no surprise that scientists are looking into the possibility of having cyborgs and robots doing certain jobs...

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