Customer centricity

  • customer experience strategies Cheat Sheet: Reassessing Value of Customer Experience Strategies
    July 30, 2018
    0

    Customer-centricity and customer experience have become buzzwords for most self-respecting business professionals. Advice comes from all corners about the best ways to improve, track, monetize and measure customer experience. Evidence suggests that those companies with the strongest brands and...

    More
  • GDPR and the insights industry The truth about GDPR and the insights industry
    May 31, 2018
    0

    There is no doubt the leading story from a quality and compliance perspective this year has been the start date for enforcement of GDPR legislation... and what a ride it has been!

    Interpretation of the new directives has been mixed...

    More
  • how to make your b2b customers feel more valued 8 gestures to make your b2b customers feel more valued
    April 25, 2018
    0

    Returning from maternity leave is always daunting – but my recent experience has been very positive, largely due to the little touches that my team and, in particular, my boss arranged for me. As you can expect, this has...

    More
  • Black Friday employee engagement Keep engagement high during Black Friday weekend – insights from Halfords
    November 23, 2017
    0

    Black Friday – the traditional period when retailers discount their goods to attract more customers – is becoming bigger and bigger. But it’s not just retailers that are advertising Black Friday deals. Service providers in both the consumer and...

    More
  • employee engagement success Celebrating employee engagement success
    August 17, 2016
    0

    We’re very lucky here at ORC International to work with many great clients spanning many sectors and achieving lots of interesting insights. Each year we take the opportunity to celebrate them, awarding those who achieve the highest scores in...

    More
  • Global Perspectives Industry insights into the winning workplace
    August 4, 2016
    0

    What makes a winning workplace? Well, on the 20th of July we held our first ever launch event to share the results of our research. Based on our Global Perspectives study, which is now in its 7th year, you...

    More
  • Morrisons employee Morrisons – taking a different approach
    May 26, 2016
    0

    If you have a social media account anywhere, you’ll no doubt have seen the great story that a mother posted on Facebook about her trip to Morrisons in Basingstoke.  

    It’s not easy taking children shopping – most of them...

    More
  • MRS Awards 2015 Winner Insight Management Award winning research
    December 22, 2015
    0

    We’re ending the year on a high. Recently we attended the MRS awards and were delighted to receive the MRS/AURA Award for Insight Management. That is, us, TfL and 2CV. Our submission was called Next stop: cultural change and...

    More
  • Customer centricity Customer centricity for employee engagement
    December 4, 2015
    0

    “Clients do not come first. Employees come first. If you take care of your employees they will take care of the clients.”

    This quote seems to have become quite popular of late. As discussed in our recent Future-proofing leadership whitepaper,...

    More
  • creating a customer centric-culture Next stop: customer centricity and employee engagement in the transport sector
    October 20, 2015
    0

    We host a lot of events throughout the year, and recently held one dedicated to the UK passenger transport sector. Experts from ORC International and HR professionals from Abellio, Transport for London, British Airways, Keolis and Reading Buses discussed trends...

    More
Page 1 of 212