customer-centric

  • MRS Awards 2015 Winner Insight Management Award winning research
    December 22, 2015
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    We’re ending the year on a high. Recently we attended the MRS awards and were delighted to receive the MRS/AURA Award for Insight Management. That is, us, TfL and 2CV. Our submission was called Next stop: cultural change and...

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  • Customer centricity Customer centricity for employee engagement
    December 4, 2015
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    “Clients do not come first. Employees come first. If you take care of your employees they will take care of the clients.”

    This quote seems to have become quite popular of late. As discussed in our recent Future-proofing leadership whitepaper,...

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