Customer-centric Culture

Building a customer centric organisation is key to business performance. With ORC International’s Customer Centric Culture Survey, you can explore employee feedback as it relates to the five pillars that impact customer experience:

Designed to gather a holistic view of the extent of customer centricity within your organisation, the insight provides you with an understanding of where action needs to be taken to achieve a customer-centric culture, as well as steps for improvement. Customer centricity requires:

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