Everyone has heard of Halfords, but when we started working with them they were feeling the pressure of a changing retail market. Our insights enabled them to refocus their strategy and turn their business around.

Halfords’ goal is to be customers’ first choice for life on the move, and it was acknowledged that employee insights would be key to achieving this – after all, who knows customers better than the people who interact with them every day?

Through our in depth analysis and insight we were able to identify the key drivers of employee engagement to improve performance.

The strategic and operational recommendations we made led to a significant increase in engagement and improved the customer experience – helping Halfords to increase share indexing as well as contributing to the improved performance of their bottom line.

 

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