Started from a kitchen table in 2006, notonthehighstreet.com has grown to employee over 200 team members at its Richmond headquarters.
Bringing together over 5,000 of the UK’s most creative small businesses, this unique online department store offers more than 170,000 original, inspirational lifestyle products, many of which are bespoke and made to order.
In 2014 the company decided to run its first ever employee engagement survey – a chance to give people another voice and share their views about what it’s like to work for the business.
They received an impressive 100% response rate, the results showing that 90% of their employees were proud to work for the company and overall engagement stood at 80%. With results like this, they could have just given themselves a pat on the back and carried on, but feedback highlighted opportunities to build on wellbeing and benefits, the work environment, communication, training and development.
Through communicating a clear vision, employees are more engaged, more likely to commit and go over and above – a real game changer for retail employee engagement.
They went back to basics and used Maslow’s Hierarchy of Needs to guide their next steps. New initiaitives included moving everyone into one central building, and using this space to showcase their brand as well as giving everyone the environment to flourish. Through introducing Wellbeing Wednesdays, which included offering yoga classes and fruit deliveries, wellbeing went up by 38%. This was the biggest increase and a great achievement, but the most important thing was to show that they’d listened, acted and achieved an impact, whilst all the time doing this in a less ordinary – notonthehighstreet.com – way.