Financial Services

  • insurance industry disruptors Will technology change the face of insurance as we know it?
    March 30, 2017
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    The insurance industry is certainly one sector that has viewed technology with suspicion in the past, amid fears of disruption, new entrants coming onto the scene and bringing innovation with them, and the stratospheric rise of comparison websites.

    As the...

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  • cashless society It’s not just the Queen – the challenges posed by an increasingly...
    March 21, 2017
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    A headline in the Guardian recently announced ‘The rise of the cashless city’; the article exploring the issues revolving around our increasingly digital and contactless financial lives – lives which make for some interesting numbers. Card spending accounted for...

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  • Improving engagement in life and pensions
    January 24, 2017
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    What are pension providers doing to innovate in the category, and how are they driving customer engagement in new or innovative ways?

    When it comes to innovation, the pensions industry has traditionally lagged behind other financial service sectors, but 2016...

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  • Vulnerable customers Vulnerable customers – ensuring everyone’s voice is heard
    January 11, 2017
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    Back in February 2015, the FCA published a report on Consumer Vulnerability, and there’s been an increasing focus in the market ever since.

    There is no agreed upon definition of vulnerable customers. In its report the FCA uses a broad...

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  • fintech Robo-advice: How can it help financial planners?
    December 5, 2016
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    Financial planners looking to stay ahead of the game might want to start investigating the many and varied benefits of fintech tools and robo-advice, with new research revealing that attitudes have changed regarding such advancements among those working in...

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  • Tesco data breach What a wonderful digital world
    November 8, 2016
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    Fostering mutually beneficial relationships

    There can be no doubt, consumers today interact with their bank accounts more often than they have ever done before. Remember in 2014 when RBS CEO Ross McEwan stated their busiest branch was the 7:01...

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  • financial services The financial services revolution
    August 3, 2016
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    While costs and regulation increase in the financial services industry, growth falls behind, as does trust in traditional banking solutions. A bigger focus is now coming into play: customer-centric innovation. Technology is giving customers a different way to find...

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