The insurance industry is certainly one sector that has viewed technology with suspicion in the past, amid fears of disruption, new entrants coming onto the scene and bringing innovation with them, and the stratospheric rise of comparison websites.
A headline in the Guardian recently announced ‘The rise of the cashless city’; the article exploring the issues revolving around our increasingly digital and contactless financial lives – lives which make for some interesting numbers. Card spending accounted for...More
What are pension providers doing to innovate in the category, and how are they driving customer engagement in new or innovative ways?
When it comes to innovation, the pensions industry has traditionally lagged behind other financial service sectors, but 2016...More
Back in February 2015, the FCA published a report on Consumer Vulnerability, and there’s been an increasing focus in the market ever since.
There is no agreed upon definition of vulnerable customers. In its report the FCA uses a broad...More
Financial planners looking to stay ahead of the game might want to start investigating the many and varied benefits of fintech tools and robo-advice, with new research revealing that attitudes have changed regarding such advancements among those working in...More
Fostering mutually beneficial relationships
There can be no doubt, consumers today interact with their bank accounts more often than they have ever done before. Remember in 2014 when RBS CEO Ross McEwan stated their busiest branch was the 7:01...More
While costs and regulation increase in the financial services industry, growth falls behind, as does trust in traditional banking solutions. A bigger focus is now coming into play: customer-centric innovation. Technology is giving customers a different way to find...More