• Group of business partners looking at young man presenting compu Managing customer expectations: What’s your competition doing?
    May 9, 2017
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    People have so much information at their fingertips these days, thanks to the rise of the internet and the smartphone, that it’s incredibly easy for them to take their business elsewhere if they don’t like the service that you...

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  • Sega console game play Will your Sega Mega Drive have its vinyl moment?
    March 15, 2017
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    No longer just for hipsters or your dad, vinyl has been enjoying something of a revival, and sales of records outstripped digital ones for the first time ever at the end of last year.

    Streaming TV and music has fast...

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  • Customer Paying At A Cafe With Credit Card How to create memorable customer experiences
    January 24, 2017
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    Consumers are a demanding bunch these days and it’s vital that you do all you can to keep them happy because it’s such a competitive world out there, no matter what sector you’re in. But there is something you...

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  • Customer experience predictions for 2017
    January 13, 2017
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    The new year is just around the corner and for brands this means evaluating the 12 months just gone and thinking long and hard about what improvements could be made and where. When it comes to customer experiences, it’s...

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  • employee polling Why is there a gender gap in the tech industry?
    December 12, 2016
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    Given how pervasive technology is these days, you’d be forgiven for thinking that there’s an equal split between men and women where employment in the technology industry is concerned. However, you’d be wrong.

    New research from the Computing Technology Industry...

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  • fintech Robo-advice: How can it help financial planners?
    December 5, 2016
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    Financial planners looking to stay ahead of the game might want to start investigating the many and varied benefits of fintech tools and robo-advice, with new research revealing that attitudes have changed regarding such advancements among those working in...

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  • Customer experience strategies 4 examples of good customer service
    December 2, 2016
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    The customer is always right. You’ve got to keep the customer satisfied. Both clichés, but both have a grain of truth in them – like all good clichés, really. If you want to run a successful business, you’ve got...

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  • Feedback Evaluation Review Contact Customer Support Concept Closing the loop on customer feedback
    November 15, 2016
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    Technology has done an awful lot to help make it easier for people to run businesses, big and small, these days but it has also helped create a few problems along the way, especially where customer service is concerned.

    One...

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  • 5 free resources to support competitive intelligence
    November 3, 2016
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    In order to make strategic business decisions, you need to define and gather competitive intelligence about your customers, your products and others in your industry. But this can be easier said than done, so here are five free resources...

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  • Replacement Of Humans By Machines Will robots take all customer service jobs in the future?
    October 31, 2016
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    Artificial intelligence (AI) is often in the news these days. It is, after all, the technological age so it should come as no surprise that scientists are looking into the possibility of having cyborgs and robots doing certain jobs...

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