August 2018

  • suppliers relationships We Need To Talk About Suppliers
    August 28, 2018
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    Suppliers are incredibly important to the success of any business, helping deliver improved products, services, and solutions to better serve clients. Unfortunately, many are taken for granted by B2B companies. According to new figures on late payments to suppliers...

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  • online communities How online communities can add value to your Customer Experience Programme
    August 28, 2018
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    According to the 2017 GRIT report, 82% of the world’s biggest brands will utilise some form of online community by the end of 2018. There’s no denying it – online communities are on the rise and we as researchers...

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  • Why the wider context matters: Undertaking competitor, trend and innovation analysis
    August 20, 2018
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    Some businesses are just not that competitive. They're happy to go with the status quo, stick with what works, and hope for the best. Unfortunately, that's not how most of the world operates. Competition is fierce, and those that...

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  • corporate governance code employee engagement board Employee Engagement is now a board priority – are you ready?
    August 9, 2018
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    The Financial Reporting Council (FRC) has just released a refreshed UK Corporate Governance Code, with updates set to make waves in the world of employee engagement. Outlining the expectations and standards UK boards of directors need to meet, the...

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  • breaking barriers for survey respondents How to break down barriers for survey respondents
    August 3, 2018
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    An important rule of business is to make it as easy as possible for a customer or client to give you what you want: their business. Once they are engaged with you, your brand, and your offering converting that...

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  • internal communication myths Busting the ‘Myths’ Around Internal Communication
    August 2, 2018
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    Before I joined ORC, I worked in the realm of internal communication for nine years. In that time I found it incredible how many misconceptions there are around the overall concept!

    The impact of good internal communication cannot be underestimated...

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