Oct 12 | 12.30 - 17.00 | UK
Two thirds of organisations have customer experience at the top of their agenda. This makes the need to find creative and innovative ways to differentiate all the more important.
Our 15th Customer Experience Conference takes place at a venue full of inspiration – the home of the London Symphony Orchestra....Register
Sep 29 | 09.30 - 13.00 | Skyloft, Millbank Tower, 21-24 Millbank, London SW1P 4QP | Complimentary
The workplace – whether that be the office, a retail environment, or the desk in the living room at home – has changed, and so have people’s attitudes. But how much is this change being reflected in the approaches you’re taking to understanding and engaging your people?
In this interactive,...Register
Sep 13 | 12:30 - 13:00
Delivering exceptional customer service requires a team of people who believe in your company goals, are empowered to deliver the level of service required and are willing to go the extra mile. So why is it that so frequently, organisations don’t make the link between customer insight and employee...Register
Sep 7 | 09.30 - 13.00 | UK
We will be sharing our approach and expertise on:
• Finding ideas for innovation. In this paper we will show how we help businesses to map their products, marketing and sales model against market needs and competitor activity, using our Innovation Radar framework. And how you can use...
Aug 16 | 14.15 - 15.00 | UK | Complimentary
51% of people in the UK think that the best way to find out what an organisation would be like as an employer would be to ask its employees.
66% of UK employees would recommend their employer's products and services, only 55% would recommend their organisation as...